Intern - IT Service Desk
This Intern will work as part of a dynamic team involved with providing technical support and issue resolution to internal and remote associates that may include users of all types and skill levels.
This internship also has the potential to work with other IT areas like Infrastructure and System Services as skills develop.
The opportunity provides plenty of growth opportunities with fantastic on-the-job learning and mentoring.
This internship will be part-time during the school year (15-20 hours/week) based on class schedule and our company's business hours and can be 40 hours per week during breaks.
The ideal candidate for this position will graduate in Dec 2024 or later with an IT focused degree.
Responsibilities:
Provide excellent customer service and level 1 technical support as a member of our Service Desk team.
Serving as the initial point of contact within our IT Department, you will gather and analyze information about the reported issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem.
Leverage Knowledge Base articles and SOP's to resolve known issues.
Escalate to Level 2 and Level 3 support when needed.
Manage break/fix, software/hardware configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services) for end user compute technology.
Effectively communicate with business associates and provide solutions to technical issues.
Accurately log detailed activities, track calls/requests in ticketing system Assists associates with the installation, configuration, and ongoing usability of hardware, software and peripheral equipment within established standards and guidelines.
Qualifications:
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
Strong troubleshooting skills Excellent verbal, written and/or interpersonal communication skills Advanced level experience and working knowledge with a minimum of three of the following:
computer hardware, Windows operating systems, Microsoft Office, Microsoft Active Directory, VDI, telephony, desktop imaging, hardware provisioning and remote user access.
Familiarity with Remote/Home office support challenges Customer service, effective communication, soft skills and team interaction are critical to the success of this position Recommended Skills Active Directory Group Coaching And Mentoring Communication Computer Architectures Customer Service Imaging Estimated Salary: $20 to $28 per hour based on qualifications.
This internship also has the potential to work with other IT areas like Infrastructure and System Services as skills develop.
The opportunity provides plenty of growth opportunities with fantastic on-the-job learning and mentoring.
This internship will be part-time during the school year (15-20 hours/week) based on class schedule and our company's business hours and can be 40 hours per week during breaks.
The ideal candidate for this position will graduate in Dec 2024 or later with an IT focused degree.
Responsibilities:
Provide excellent customer service and level 1 technical support as a member of our Service Desk team.
Serving as the initial point of contact within our IT Department, you will gather and analyze information about the reported issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem.
Leverage Knowledge Base articles and SOP's to resolve known issues.
Escalate to Level 2 and Level 3 support when needed.
Manage break/fix, software/hardware configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services) for end user compute technology.
Effectively communicate with business associates and provide solutions to technical issues.
Accurately log detailed activities, track calls/requests in ticketing system Assists associates with the installation, configuration, and ongoing usability of hardware, software and peripheral equipment within established standards and guidelines.
Qualifications:
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
Strong troubleshooting skills Excellent verbal, written and/or interpersonal communication skills Advanced level experience and working knowledge with a minimum of three of the following:
computer hardware, Windows operating systems, Microsoft Office, Microsoft Active Directory, VDI, telephony, desktop imaging, hardware provisioning and remote user access.
Familiarity with Remote/Home office support challenges Customer service, effective communication, soft skills and team interaction are critical to the success of this position Recommended Skills Active Directory Group Coaching And Mentoring Communication Computer Architectures Customer Service Imaging Estimated Salary: $20 to $28 per hour based on qualifications.
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