Patient Service Representative / Medical Assistant
Neenah, WI Neenah, WI Full-time Full-time $17.
71 - $21.
33 an hour $17.
71 - $21.
33 an hour WHS - MFM Patient Service Representative/Medical Assistant
Summary:
This position performs administrative duties that may include patient service activities, including registration and scheduling.
This role may also include medical assistant activities, including acquiring patient weights and vitals.
Interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional patient experience.
Work Schedule:
Four and a half (4.
5) days per week Job Duties and Responsibilities Interacts and communicates with patients and staff to enhance the patient experience and promote positive, welcoming work environment Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless patient experience.
Conducts patient care activities that may include blood draws and collecting patient weights and vitals Schedules patients following established policies and procedures to ensure accuracy.
Proactively problem solves access issues that arise when scheduling to meet patient and provider needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care.
Facilitates the flow of patient forms, patient letters, and data per department needs.
Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary information.
Assist with training and cross-training when assigned General cleaning/disinfecting of reception areas, work areas and other clinic areas as needed Travel to additional sites when needed Assist other members of the organization with tasks as needed Work Environment/Physical Demands Climate controlled office Frequent sitting with movement throughout the office space Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance.
Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties.
Occasional contact with aggressive and/or combative customers.
Use of computers throughout the work day Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Ability to work in high volume, fast-paced, multi-tasking environment Requirements Certified Medical Assistant preferred At least 1 year of previous healthcare and/or customer service experience preferred Experience working with EPIC, at least 1 year preferred Ability to work in high volume, fast-paced environment Strong communication skills; both written and verbal High attention to detail and strong problem-solving skills Ability to work independently or in a team environment Comfortable working under minimal supervision Flexibility to work additional days as needed High school diploma or equivalent Knowledge of HIPAA regulations Strong understanding of health insurance and the revenue cycle Job Type:
Full-time Pay:
$17.
71 - $21.
33 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Work setting:
Clinic In-person
Experience:
Epic:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
71 - $21.
33 an hour $17.
71 - $21.
33 an hour WHS - MFM Patient Service Representative/Medical Assistant
Summary:
This position performs administrative duties that may include patient service activities, including registration and scheduling.
This role may also include medical assistant activities, including acquiring patient weights and vitals.
Interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional patient experience.
Work Schedule:
Four and a half (4.
5) days per week Job Duties and Responsibilities Interacts and communicates with patients and staff to enhance the patient experience and promote positive, welcoming work environment Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless patient experience.
Conducts patient care activities that may include blood draws and collecting patient weights and vitals Schedules patients following established policies and procedures to ensure accuracy.
Proactively problem solves access issues that arise when scheduling to meet patient and provider needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care.
Facilitates the flow of patient forms, patient letters, and data per department needs.
Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary information.
Assist with training and cross-training when assigned General cleaning/disinfecting of reception areas, work areas and other clinic areas as needed Travel to additional sites when needed Assist other members of the organization with tasks as needed Work Environment/Physical Demands Climate controlled office Frequent sitting with movement throughout the office space Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance.
Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties.
Occasional contact with aggressive and/or combative customers.
Use of computers throughout the work day Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Ability to work in high volume, fast-paced, multi-tasking environment Requirements Certified Medical Assistant preferred At least 1 year of previous healthcare and/or customer service experience preferred Experience working with EPIC, at least 1 year preferred Ability to work in high volume, fast-paced environment Strong communication skills; both written and verbal High attention to detail and strong problem-solving skills Ability to work independently or in a team environment Comfortable working under minimal supervision Flexibility to work additional days as needed High school diploma or equivalent Knowledge of HIPAA regulations Strong understanding of health insurance and the revenue cycle Job Type:
Full-time Pay:
$17.
71 - $21.
33 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Work setting:
Clinic In-person
Experience:
Epic:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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