Member Contact Service Specialist
We believe personal service matters.
As our Member Contact Service Specialist, your excellent communication skills, love of face-paced environments, and service mindset will enhance all you do.
Your work will embody Community First's find a way promise by answering questions, processing transactions, providing education, and resolving issues.
If you crave a work environment with life-friendly hours, a community-centered vibe, and where growing your financial skills will be nurtured, we should talk!As our Member Contact Service Specialist with Community First, you will:
Provide exceptional, WOW service over the phone to our internal and external members using multiple software systems to support that relationship Maintain CFCU service level expectations and consistent call quality while handling a high volume of calls Explain features and benefits of all credit union products and services; recommend products and services to members as appropriate Process share withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and opening of savings sub-shares Provide account information related to balances, check clearings, deposits, postings, and statements Process, record, and follow up on ACH, payroll distribution requests, and TDs Provide online banking and bill payer set-up, support, and problem-resolution for members and branch staff An ideal candidate will have a combination of:
A high school diploma or equivalent; Associate's degree in banking or finance is a plus Two years of experience in financial services or a call center environment Exceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow up Strong knowledge and experience of web-based software programs Commitment to member service and a passion for seeking solutions The ability to work hard, find solutions and have fun Recommended Skills Call Centers Communication Finance Hardworking And Dedicated Multitasking Passionate Estimated Salary: $20 to $28 per hour based on qualifications.
As our Member Contact Service Specialist, your excellent communication skills, love of face-paced environments, and service mindset will enhance all you do.
Your work will embody Community First's find a way promise by answering questions, processing transactions, providing education, and resolving issues.
If you crave a work environment with life-friendly hours, a community-centered vibe, and where growing your financial skills will be nurtured, we should talk!As our Member Contact Service Specialist with Community First, you will:
Provide exceptional, WOW service over the phone to our internal and external members using multiple software systems to support that relationship Maintain CFCU service level expectations and consistent call quality while handling a high volume of calls Explain features and benefits of all credit union products and services; recommend products and services to members as appropriate Process share withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and opening of savings sub-shares Provide account information related to balances, check clearings, deposits, postings, and statements Process, record, and follow up on ACH, payroll distribution requests, and TDs Provide online banking and bill payer set-up, support, and problem-resolution for members and branch staff An ideal candidate will have a combination of:
A high school diploma or equivalent; Associate's degree in banking or finance is a plus Two years of experience in financial services or a call center environment Exceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow up Strong knowledge and experience of web-based software programs Commitment to member service and a passion for seeking solutions The ability to work hard, find solutions and have fun Recommended Skills Call Centers Communication Finance Hardworking And Dedicated Multitasking Passionate Estimated Salary: $20 to $28 per hour based on qualifications.
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