Customer Service Representative
Neenah, WI Neenah, WI Full-time Full-time From $22 an hour From $22 an hour 1 day ago 1 day ago 1 day ago The customer service representative position is entry level working in a high performance, customer-focused team environment.
The customer service representative interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services.
In this stage work is usually observed and reviewed.
Guidance is needed to complete more difficult tasks.
Assignments increase as the representative's knowledge and experience increase.
Entry level projects are provided during this level.
The representative is required to understand and utilize departmental policies and procedures.
This position has the option of fully remote, fully in the office, or hybrid.
Monday-Friday, 8:
00am-4:
30pm.
ESSENTIAL DUTIES and
Responsibilities:
Maintain a sense of urgency when servicing customers over the phone by providing them with solutions to meet their needs.
Respond to all emails, calls and voicemails within acceptable customer service standards.
To have an understanding on Posey product and troubleshoot customer requests Complete and maintain an ongoing understanding of the Company's Quality policy and job-specific requirements Provide quality customer service to internal and external customers.
Process orders, non-complaint returns, credits and rebills Adhere to work instructions, procedures and department SOP's Answer inbound calls from customers.
Answer any troubleshooting questions about Posey Products.
Provide support to Territory Account Managers with sample order, quotes, pricing and other requests.
All other duties assigned An individual in this position must be able to successfully perform the essential duties and responsibilities listed above.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
CORE VALUES & GUIDING PRINCIPALS:
Understands internal and external customers Assure a safe work environment Encourage individual development Demonstrates teamwork and flexibility/adaptability Demonstrates honesty Keep our commitments Think systemically and ensure constancy of purpose Lead with humility and respect every individual Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or ability required.
PC literate with knowledge of excel, word and outlook a must.
Must have strong Organizational skills, time management skills and multi-tasking skills.
Excellent written and verbal communication skills.
Professional and proper telephone and email etiquette a must.
Ability to demonstrate sharp critical thinking and problem solving skills Must have strong follow through skills Ability to provide and support the company's vision and direction.
Must have strong listening skills.
Knowledgeable of complaint handling.
Demonstrates expert knowledge of products and instructions for use.
Have an understanding of when an issue needs to be escalated to the next person in the chain of command.
REQUIRED EDUCATION High School Diploma required, Degree a plus.
REQUIRED EXPERIENCE Minimum of 2 years' experience in a customer-focused, high performance team oriented environment with a product manufacturing environment.
Experience with supporting Account Managers a plus.
Estimated Salary: $20 to $28 per hour based on qualifications.
The customer service representative interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services.
In this stage work is usually observed and reviewed.
Guidance is needed to complete more difficult tasks.
Assignments increase as the representative's knowledge and experience increase.
Entry level projects are provided during this level.
The representative is required to understand and utilize departmental policies and procedures.
This position has the option of fully remote, fully in the office, or hybrid.
Monday-Friday, 8:
00am-4:
30pm.
ESSENTIAL DUTIES and
Responsibilities:
Maintain a sense of urgency when servicing customers over the phone by providing them with solutions to meet their needs.
Respond to all emails, calls and voicemails within acceptable customer service standards.
To have an understanding on Posey product and troubleshoot customer requests Complete and maintain an ongoing understanding of the Company's Quality policy and job-specific requirements Provide quality customer service to internal and external customers.
Process orders, non-complaint returns, credits and rebills Adhere to work instructions, procedures and department SOP's Answer inbound calls from customers.
Answer any troubleshooting questions about Posey Products.
Provide support to Territory Account Managers with sample order, quotes, pricing and other requests.
All other duties assigned An individual in this position must be able to successfully perform the essential duties and responsibilities listed above.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
CORE VALUES & GUIDING PRINCIPALS:
Understands internal and external customers Assure a safe work environment Encourage individual development Demonstrates teamwork and flexibility/adaptability Demonstrates honesty Keep our commitments Think systemically and ensure constancy of purpose Lead with humility and respect every individual Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or ability required.
PC literate with knowledge of excel, word and outlook a must.
Must have strong Organizational skills, time management skills and multi-tasking skills.
Excellent written and verbal communication skills.
Professional and proper telephone and email etiquette a must.
Ability to demonstrate sharp critical thinking and problem solving skills Must have strong follow through skills Ability to provide and support the company's vision and direction.
Must have strong listening skills.
Knowledgeable of complaint handling.
Demonstrates expert knowledge of products and instructions for use.
Have an understanding of when an issue needs to be escalated to the next person in the chain of command.
REQUIRED EDUCATION High School Diploma required, Degree a plus.
REQUIRED EXPERIENCE Minimum of 2 years' experience in a customer-focused, high performance team oriented environment with a product manufacturing environment.
Experience with supporting Account Managers a plus.
Estimated Salary: $20 to $28 per hour based on qualifications.
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